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Here is the professional English translation of your Delivery and Return Policy, formatted clearly for legal and business application.

Delivery and Return Policy – LUSMAR.COM (B2B)

This Delivery and Return Policy complements the Terms and Conditions of Use of the www.lusmar.com< platform and applies exclusively to commercial relationships between LUSMAR SRL and Professional Clients (B2B). In the event of any discrepancies between this policy and the Terms and Conditions of Use, the provisions of the Terms and Conditions shall prevail.

SECTION A – DELIVERY POLICY

1. Delivery Cost

The transport cost is calculated automatically based on the weight, volume, destination, and selected shipping method, and is displayed prior to order finalization. For certain product categories, promotions, or commercial partners, special transport conditions may apply, which will be communicated within the platform or through a separate commercial agreement.

2. Order Processing and Shipment

LUSMAR SRL makes every reasonable effort to process and ship orders on the same working day for orders placed before 2:00 PM (14:00). Orders placed after this time, as well as those registered on non-working days or public holidays, will be processed on the next working day. Processing timeframes are estimates and may vary depending on order volume, product availability, or other circumstances beyond the control of LUSMAR SRL.

3. Delivery Timeframe

The estimated delivery time is 1–3 working days from order shipment for deliveries within Romania. For international deliveries, the delivery timeframe may vary depending on the destination country and the logistics operator used. LUSMAR SRL is not liable for delays caused by carriers, authorities, customs formalities, weather conditions, force majeure, or other causes beyond its control.

4. Transport and Shipment Tracking

Upon handing over the package to the carrier, the Client will receive a notification including the AWB number or other shipment tracking identifier, if available. From the moment the package is handed over to the carrier, delivery monitoring is conducted through the tracking system provided by the transport operator.

5. Delivery Address

The Client is solely responsible for the accuracy and completeness of the delivery data provided. LUSMAR SRL is not liable for delays, additional costs, re-shipments, or delivery failure caused by incorrect information provided by the Client. Clients are obliged to ensure the presence of an authorized person to receive the goods at the delivery location.

6. Receipt of Goods

Upon receiving the package, the Client is obliged to inspect the integrity of the packaging and check for any visible damage. In the event of damage incurred during transport, the Client must request the drafting of an official damage report (proces-verbal) together with the carrier’s representative and notify LUSMAR SRL within a maximum of 48 hours from receipt at the address contact@lusmar.com. Claims regarding visible transport damage submitted after this timeframe may be rejected.

SECTION B – RETURN AND WARRANTY POLICY

7. Returns Between Professionals

The www.lusmar.com platform is intended exclusively for professionals. Consequently, the legal right of withdrawal provided by E.G.O. (O.U.G.) no. 34/2014 for consumers is not applicable. Returning products without the existence of a non-conformity is considered an exception and may take place exclusively with the prior, express, and written approval of LUSMAR SRL.

8. Conditions for Accepting an Approved Return

In the event that a return is approved, the products must meet the following criteria:

    • They must be in their intact original packaging, untorn, with no handwritten markings, and with no shipping labels or adhesive tape (scotch tape) stuck directly onto it;
    • hey must be complete, along with all delivered accessories (cables, decoders, manuals, etc.);
    • They must show no signs of use, wear, installation, or damage;
    • They must be accompanied by the documents expressly requested by LUSMAR SRL.

LUSMAR SRL may request photographs, video recordings, or other information necessary to evaluate the return request prior to its approval.

9. Commercial Warranty

The commercialized products benefit from the commercial warranty specified in the technical data sheet, product description, or the corresponding warranty certificate. The conditions for granting the warranty, the claim resolution procedure, and the applicable remedies are those set forth in the platform's Terms and Conditions of Use.

10. Transport Costs Under Warranty

In the event of a claim made under the commercial warranty, the Client shall ship the product to the LUSMAR SRL operational place of business in accordance with the communicated procedure, with transport costs to LUSMAR SRL being borne by the Client.

11. Excepted Products

Unless otherwise provided by law or due to a non-conformity directly attributable to LUSMAR SRL, the following items cannot be returned:

    • Products damaged as a result of improper use, unauthorized electrical or mechanical modifications, incorrect installation, or faulty handling.

12. Contact

For any inquiries regarding delivery, warranty, or returns, the Client may use the following contact details:

B2B Department

    • E-mail: contact@lusmar.com
    • Return Reception Address: LUSMAR SRL, 4 Histria Street, Craiova, Dolj, Romania

This policy may be modified by LUSMAR SRL at any time. The version applicable to a contract is the one published on the platform at the date the Client places the order.